Yes, we offer Free Office Pick up from Monday to Friday 11am-6pm. No minimum order.

ADDRESS:

Room 201, Wilson House

19-27 Wyndham Street

Central, Hong Kong

Please place your order before 3PM maximum for next day pick up.

All goods will be delivered as scheduled with Qwehli Team and to the best of our ability. We cannot guarantee an exact delivery time but only give you 4-hour timeslots. Qwehli reserves the right to change the time Slot if needed (i.e.traffic situation, change of route, etc)

Please make sure to inform our team 1 day in advance for any change.

If you are not home, we will email or call you to re-schedule the delivery. The delivery will be rescheduled and would occur an extra charge of HK$150. If someone else will receipt your order, make sure to share his/her contact number in advance.

If you gave us your approbation prior to the delivery, our delivery team can leave your order with the concierge or a neighbor. Kindly note there are no ice packs inside the delivery box. Thus, we are not responsible if the products stay too long outside the freezer/fridge and are defrosted.

Contact our customer service by WhatsApp or phone: 5429 4299.

If you cannot find your district HERE, please call us 5429 4299 or email us at order@qwehli.hk

Yes, our trucks are refrigerated and your order will come under temperature control. However kindly note, there are no ice packs inside the cartons.

Sustainable seafood is seafood that is caught or farmed (also called aquaculture) with minimal environmental and social impacts. When done correctly, sustainable seafood sourcing ensures the long-term health and stability of that species, as well as the greater marine ecosystem. Choosing sustainable seafood is also a commitment to future generations.

It is commonly accepted and recommended that to consume raw seafood, fish like salmon should be frozen for at least 7 days at -20°c. This is exactly what we do with our frozen technologies. Most of the bacteria are killed during the freezing process thus safe to eat raw, in tartare, ceviche or shashimi.
In addition, our products undergo regular bacteriological analyzes and strict quality controls to ensure they respect all the sanitary regulations.

Wild, traceable, sustainable: the MSC -Marine Stewardship Council- label is only applied to wild fish or seafood from fisheries that have been certified to the MSC Fisheries Standard, a science-based set of requirements for sustainable fishing.

This means:

• Controlling the stock of fish in the ocean
• Respecting habitats
• Ensuring people who depend on fishing can maintain their livelihoods

Source MSC website : click here for more details

The Aquaculture Stewardship Council (ASC) manages standards for responsible aquaculture. Products bearing the ASC label come from fish farms that have met these standards. The on-pack label demonstrates to consumers that their seafood comes from farms that limit their impacts on the environment and the community.

Source ASC website: click here for more details

COLD WATER THAWING (Recommended)

For small portions/fillets & shrimps

1. Small portions/fillets: Remove the carton but keep the product into its original pack during the thawing process.

Shrimps: Just pick the number of shrimps you want to defrost from your box.

2. Immerse the product(s) in a cold-water bath (max 15°C) until complete thawing. Up to 15 minutes for a portion of 150g.
3. It’s ready-to-cook! Consume within 1-2 days for maximum freshness.
   
   

REFRIGERATOR THAWING

For large fillet/whole fish

1. Keep the product into its orignal pack and leave it in your refrigerator until complete thawing (around 24 hours for large fillet or whole fish of 1kg). You can use this thawing process for all types of seafood.
2. It’s ready-to-cook! Consume within 2-3 days for maximum freshness.

Check the section "How to cook..." in each product page.

The standard serving for fish is between 110g to 150g per person and per meal.